"Then and now: Interviews with expert U.S. organizational ombudsmen," incorporates comments from two dozen leading Ombuds:Linda Wilcox, Harvard Medical SchoolMarsha Wagner, Columbia UniversityMartha Maselko, Bell LabsMargo Wesley, UC BerkeleyTom Sebok, University of Colorado-BoulderMary Simon, ATT/Bell LabsDon Perigo, University of MichiganRobert Shelton, University of KansasThomas Zgambo, Polaroid / Coca-ColaHoward Gadlin, University of MassachusettsTim Griffin, Northern Illinois… [read post]